If you have been injured because of an accident at a hotel, you may be entitled to claim compensation.
What types of injuries and hotel accidents can you claim for?
The types of injuries and accidents typically claimed for include:
- Slips and trips on steps within the hotel and grounds
- Accidents in the swimming pools and area
- Falls from balconies
- Injuries sustained as a result of broken or defective fixtures, fittings and furniture
At JMR Solicitors, we will be able to advise you based on the information that you are able to provide to us regarding your accident, for example how your hotel was booked, whether it was as a part of a package deal and details of your tour operator.
When will the hotel be at fault for my injury?
In most cases where your hotel was booked as part of a package deal, you will be entitled to make a claim here in the UK against your tour operator or travel agent. If at all possible, we will need to review details of all elements of the holiday including:
- Flights or transport
- Tourist services
- Booking terms and conditions
Even though a hotel abroad is not required to adhere to UK regulations, they are still expected to conform to health and safety standards and procedures that are in force in their country or region.
What if my hotel and flight were not a package deal, and I was injured at the hotel?
If your hotel was not booked as part of a package, for example, you purchased the hotel and flights through different provider online, it may still be possible to direct your claim against the hotel itself or their insurers as opposed to the UK tour operator. It is increasingly common that people book their holidays online and from separate providers, as it is so cheap to do so. In this situation, we would require the booking documents and details to review before we can advise whether you would be able to pursue a claim or not.
In all circumstances, we will be able to advise you whether you have a valid claim, where best to direct your claim and against whom. Please note that as with most claims of this nature, there are strict time limits to seek compensation. These time limits vary from country to country; however, we will be able to advise you of the details at your consultation.
What should I do in the event of an accident at the hotel abroad?
If you are able, it is advisable to take the following steps to assist your claim:
- Report the accident as soon as possible to a member of staff and to your tour operator at the resort
- Take photographs of the location of the accident and any defect that you may consider to have led to your accident.
- Try to take as many as possible, and from different angles to help us understand the mechanics of what happened
- Obtain a copy of the report made, if one is made. If no report is mentioned, request that one be made
- Take photographs of any work done to remedy the defect following your accident
- Take down the names and addresses of any witnesses and ask them to confirm that they can be contacted to act as a witness if necessary
- Keep a record of any treatment or medical assistance you receive and keep copies of any documents you are given. If you are not given any documents, you may request records of any treatment or a discharge summary
If you are unable or have not done any of the above, we will still be able to assist and advise you with regards to your claim. Contact JMR Solicitors